Privacy policy

Data protection statement

The person responsible for data processing is:
Mag. (FH) Karl Bickel
Studa 14
6800
Austria

We appreciate your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data. The processing of your data is based on the DSGVO and in accordance with § 165 para. 3 TKG.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data is deleted no later than seven days after the end of your visit to the site. Our service providers are located and use servers in Israel. For Israel, the European Commission has determined by decision an adequate level of data protection. In addition, our service providers use servers in the USA, South Korea and Taiwan, as well as in other countries outside the EU and the EEA for which there is no adequacy decision by the European Commission. Our cooperation with you is based on standard data protection clauses of the European Commission.

2. Data processing for contract execution and contacting

2.1 Data processing for contract handling

We collect personal data if you voluntarily provide it to us when opening a customer account. Mandatory fields are marked as such, because in these cases we require the data mandatory to open the customer account and you can not complete the account opening without their information. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

We collect personal data if you voluntarily provide it to us as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Mandatory fields are marked as such, because in these cases we need the data to process the contract, to process your contact or to open the customer account and without their information you can not complete the order and / or the account opening, or send the contact. Which data is collected, can be seen from the respective input forms.
We use the data provided by them for contract execution and processing of your requests in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance claims and any statutory update obligations) in accordance with Art. 6 para 1 p. 1 lit. b DSGVO, we collect personal data if you voluntarily provide it to us in the context of your order. Mandatory fields are marked as such, because in these cases we need the data to process the contract and we cannot send the order without their information. Which data is collected, can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.2 Customer account

If you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account as well as for storing your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or by using a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.3 Contacting

In the context of customer communication, we collect personal data in order to process your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, since in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of shipment processing

For contract fulfillment pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, so that they can contact you before delivery for the purpose of delivery notification or coordination.
The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

General Logistics Systems Austria GmbH
Traunuferstraße 105a
AT-4052 Ansfelden
Austria

DACHSER SE
Thomas-Dachser-Strasse 100
88255 Baindt
Germany

4. Data processing for payment handling

For the processing of payments in our online store, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
For questions about our payment processing partners and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

Where applicable, we provide our service providers with further data, which they use together with the data necessary for the processing of the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 (1) p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which prevail in the context of a balancing of interests.

Creditworthiness check

If we act in advance, for example, when buying on account, we obtain an identity and credit information from specialized service companies (credit agencies). We transmit your personal data required for a credit check to:

Creditreform Wirtschaftsauskunftei Kubicki KG
Muthgasse 36-40
1190 Vienna
Austria

This serves to protect our legitimate interests, which prevail in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, in assessing the creditworthiness and willingness to pay of our potential customers in the run-up to the conclusion of the contract and thus to avoid purchase price defaults, and is necessary for the conclusion of the contract pursuant to Art. 22 para. 2 lit. a DSGVO. Reasonable measures to protect your rights, freedoms and legitimate interests will be taken into account here. You have the opportunity to express your point of view and contest the decision by contacting the contact option described in this privacy policy. After complete execution of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

4.3 Involvement of collection service providers

We pass on your data to a commissioned collection service provider AKTIVA Inkassobüro GmbH & Co. KG, Schwarzstrasse 46, 5020 Salzburg, Austria, insofar as our payment claim has not been settled despite previous reminders. In this case, the debt will be collected directly by the collection service provider. This serves the fulfillment of the contract pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO as well as the protection of our legitimate interests in an effective assertion or enforcement of our payment claim pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, which prevail in the context of a balancing of interests.

5. Advertising by email

5.1 Email newsletter with registration

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

5.2 Email newsletter without registration and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not refused or objected to this, or for customers based in Austria (Section 7 (2) ECG) are registered in the Robinson list, we reserve the right (on the basis of Section 7 (3) UWG for customers based in Germany or on the basis of Section 107 (3) TKG for customers based in Austria) to regularly send you offers on similar products, such as those already purchased, from our range by e-mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. As a customer based in Austria, you can easily and free of charge refuse this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail. As a customer based in Germany, you can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. After unsubscribing, we will delete your email address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

5.3 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

5.4 Sending evaluation requests by email

If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the rating request.

The rating requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

6. Cookies and other technologies

General Information

To make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests in an optimized presentation of our offer, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO and is carried out in accordance with the legal provisions of § 96 para. 3 TKG. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser the next time you visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally.
(detailed information about the setting options of your browser can be found below). However, if cookies are not accepted, the functionality of our website may be limited. Below you will find information about the cookies we use and the setting option of your browser.

Privacy protection for end devices
When using our online offer, we use absolutely necessary technologies to be able to provide the explicitly requested telemedia service. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain in effect until you adjust or reset the respective settings in your end device.

Etwaig downstream data processing by cookies and other technologies
We use such technologies that are mandatory for the use of certain features of our website (eg shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. This serves, within the framework of a balancing of interests, overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the Privacy Policy.

How can I configure the cookie settings of my browser?

Each browser differs in the way it manages cookie settings. This is described in each browser's help menu, which explains how you can change your cookie settings. You can find this for each browser at the following links:

Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

What types of cookies are used?

Analytical / performance cookies: these cookies allow us to collect anonymized data about the usage behavior of our visitors. These are then evaluated by us, for example, to improve the functionality of the website and to show you interesting offers.

Necessary cookies: These cookies are necessary to enable the operation of our website. This includes, for example, cookies that allow you to log in to the customer area, or to put something in the shopping cart.

Necessary cookies.

7. Use of cookies and other technologies for web analytics and advertising purposes

If you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use the following cookies and other technologies from third-party providers on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". For more information including the basis of our cooperation with the individual providers, please refer to the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Use of Google services

We use the technologies presented below from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it is shortened before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, the data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information about data processing by Google can be found in the privacy notices of Google.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a matter of principle, your IP address will not be merged with other data from Google. Data processing is carried out on the basis of an order processing agreement by Google.

Google Fonts

For the uniform presentation of content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Google Fonts", transmitted to Google and subsequently processed by Google. We have no influence on this subsequent data processing.

Trusted Shops widgets (e.g. Trusted Shops Trustbadge) are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected ratings) as well as to offer Trusted Shops products to buyers after an order.

8. Integration of the Trusted Shops Trustbadge/ other widgets

This serves to protect our legitimate interests in optimal marketing by enabling secure shopping, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne (Trusted Shops), with which we are jointly responsible under data protection law pursuant to Art. 26 DSGVO. We inform you in the following about the essential contractual contents according to Art. 26 para. 2 DSGVO within the framework of this data protection notice.
In the framework of the joint responsibility existing between us and Trusted Shops GmbH, please preferably contact Trusted Shops GmbH for data protection questions and to assert your rights, whose contact options you can find here. Further information on data protection can be found in the following link here. Regardless, you can also always contact us using the contact option described in this privacy policy. Your request will then, if necessary, be passed on to the further person responsible for answering.

8.1 Data processing when integrating the trustbadge/other widgets

The Trustbadge is provided under a shared responsibility arrangement by a US-based CDN provider (content delivery network). An appropriate level of data protection is ensured by standard data protection clauses and other contractual measures. Further information on the data protection of Trusted Shops GmbH can be found here. When you call up the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to you personally. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

After order completion, your email address, which is hashed by cryptological one-way function, is transmitted to Trusted Shops GmbH. The legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO. This serves to check whether you are already registered for services with Trusted Shops GmbH and is therefore necessary for the fulfillment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. If this is the case, further processing will be carried out in accordance with the contractual agreement between you and Trusted Shops. If you have not yet registered for the services, you will be given the opportunity to do so for the first time. Further processing after registration also depends on the contractual agreement with Trusted Shops GmbH. If you do not register, all transmitted data will be automatically deleted by Trusted Shops GmbH and a personal reference is then no longer possible.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f DSGVO for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard data protection clauses and further contractual measures, and in the case of Israel by an adequacy decision.

9. Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights:

According to Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent specified therein;
According to Art. 16 DSGVO the right to request without undue delay the correction of inaccurate or completion of your personal data stored by us;
according to Art. 17 DSGVO the right to request the deletion of your personal data stored by us, unless the further processing.
- to exercise the right to freedom of expression and information;
- for the fulfillment of a legal obligation;
- for reasons of public interest or
- is necessary for the assertion, exercise or defense of legal claims;
according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, as far as
- the accuracy of the data is disputed by you;
- the processing is unlawful, but you refuse its erasure;
- we no longer need the data, but you need them for the assertion, exercise or defense of legal claims or
- you have objected to the processing in accordance with Art. 21 DSGVO;
according to Art. 20 DSGVO the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller;
According to Art. 77 DSGVO, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right of objection

To the extent that we process personal data as explained above in order to protect our legitimate interests that prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.

9.2 Contact options

Data Protection Officer:
Mag. (FH) Karl Bickel
Studa 14
6800 Feldkirch

Austria

+43 5522 21007-0
info@bikapack.at

If you have any questions about the collection, processing or use of your personal data, or if you wish to obtain information, correct, restrict or delete data, or revoke consent given or object to a particular use of data, please contact us directly using the contact details in our imprint.